Distribution Operations Supervisor

Walgreens•Mount Vernon, IL

6d•$58,500 - $102,375

About The Position

The Distribution Operations Supervisor oversees and coordinates activities in an assigned distribution-center functional area. The role monitors daily productivity and output using key performance indicators (KPIs), works with management to define resource needs, and operates within budget and staffing parameters to meet business objectives. It also monitors inventory and merchandise movement through SIMS/AS-400 applications to support accuracy and integrity. The supervisor oversees team-member productivity and work quality, addresses performance through coaching, retraining, assessments, improvement plans, and other disciplinary actions as appropriate, and promotes compliance with safety programs and a strong safety culture. The position mentors and trains team members, supports orientation and training curriculum development, conducts Observe, Coach, and Recognize sessions, and maintains communication and engagement across teams. It uses productivity, efficiency, performance, KPI, balancing, and flow reports to manage daily operations; maintains records for team members, equipment, and KPIs; and contributes to staffing, administrative, and continuous-improvement activities. The role ensures compliance with applicable standard operating procedures, company policies, and relevant government safety and environmental-handling regulations. Walgreens states that the salary range is provided to promote pay transparency and equal employment opportunities. The actual hourly salary offered depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role will remain open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree and at least 1 year of experience collaborating on or leading team projects; or High School/GED and at least 4 years of such experience; or High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
At least 1 year of experience assisting management with assigning work and responsibilities to coworkers and/or performing other managerial tasks, such as monitoring work or taking attendance.
Experience using Microsoft Office Suite.
Willingness to work any shift.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Experience building and maintaining relationships within a team.

Nice To Haves

Bachelor’s degree and at least 1 year of experience working in a distribution-center or production environment.
Experience indirectly managing team members, including coaching, mentoring, assisting with development and training, and assigning work or projects.
Intermediate to advanced experience using Microsoft Office Suite.
Experience with SPC tracking, AS400, Sort View, or ISS.
Experience in distribution, warehousing, or logistics.
Experience analyzing operational reports.
Experience in a LEAN manufacturing or logistics environment.

Responsibilities

Supervise a group of team members in an assigned distribution-center functional area and monitor their productivity and work quality.
Manage team-member performance using progress summaries, retraining, job performance assessments, performance improvement plans, and disciplinary actions as appropriate.
Mentor team members through on-the-job training; collaborate with the distribution-center trainer on orientation and training checklists; conduct 15-minute Observe, Coach, and Recognize sessions as needed; and recommend and assist in developing training curricula.
Conduct Management by Walking Around to support safety, address team-member concerns, communicate essential information, and enforce distribution-center guidelines.
Build team morale and engagement, encourage participation in workplace activities and events, and establish positive communication channels among cross-functional teams.
Enter daily performance forecasts into the distribution-center productivity/efficiency report and use and update system applications and operational reports to manage daily performance.
Ensure compliance with applicable Centers of Excellence standard operating procedures.
Participate in continuous-improvement efforts, particularly LEAN initiatives, to improve processes and reduce waste.
Work with management to measure performance compliance and requirements, and direct appropriate actions by team members and equipment to maintain required performance levels.
Maintain required records for team members, equipment, and KPIs under the supervisor’s responsibility.
Participate in administrative activities, including defining resource needs and working within budget and staffing parameters; assist with daily staffing needs, vacations, turnover, and volume monitoring.
Participate in the reporting, follow-up, investigation, or disciplinary processes related to team-member concerns.
Promote a safe environment and comply with company policies and regulations concerning safety and environmental handling of products, packaging, and related items.