Copy of Distribution Operations Manager

Expeditors•Reno, NV

About The Position

The Distribution Operations Manager leads the day-to-day execution and performance of Distribution operations, ensuring safe, efficient, accurate, and customer-focused service across warehouse and customer-facing activities. The role leads operational supervisors, warehouse leads, warehouse personnel, and customer service functions, with accountability for service performance, inventory accuracy, labor utilization, process compliance, employee development, and continuous improvement. The manager connects Distribution leadership, customers, Customer Service, Inventory Control, warehouse operations, and other departments. This is a hands-on leadership position that balances daily execution with longer-term operational improvement and business growth. The role is based in the SFO District in Reno, Nevada.

Requirements

Demonstrated experience in warehouse, distribution, logistics, fulfillment, or supply-chain operations.
Previous experience leading employees in an operational environment.
Strong understanding of warehouse processes, including receiving, inventory management, order fulfillment, and shipping.
Strong organizational and prioritization skills, with the ability to manage multiple customers, priorities, and operational issues simultaneously.
Strong written and verbal communication skills.
Ability to investigate problems, determine root causes, and implement corrective actions.
Strong customer-service mindset and ability to manage escalations professionally.
Proficiency with Microsoft Excel, Outlook, Teams, and other Microsoft 365 applications.
Comfort working directly in warehouse operations rather than exclusively in an office.
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and Microsoft 365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, large language models, and prompt engineering.
Ability to troubleshoot technical issues independently.
Strong analytical and problem-solving abilities and ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.

Nice To Haves

Experience within a third-party logistics (3PL) environment.
Experience managing high-value, technology, semiconductor, healthcare, or other complex customer programs.
Experience with warehouse management systems and ERP platforms such as SAP EWM or SAP S/4HANA.
Experience supporting inventory audits, cycle-count programs, or formal inventory-control processes.
Experience with Lean, 5S, continuous improvement, or structured root-cause analysis.
Experience leading supervisors and/or warehouse leads.
Experience supporting new customer implementations, facility expansions, system implementations, or operational startups.
Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

Provide daily leadership and direction for Distribution operations, including receiving, put-away, inventory management, picking, packing, staging, shipping, RMA, and value-added services.
Ensure customer requirements, service commitments, and operational cutoff times are consistently met; establish daily priorities and monitor workload, capacity, staffing, and operational constraints.
Identify potential service failures and drive timely corrective action while maintaining communication among warehouse operations, Customer Service, Inventory Control, and leadership.
Support implementation and execution of customer-specific SOPs and work instructions.
Lead, coach, and develop Operations Supervisors, Warehouse Leads, and operational team members; set expectations, conduct development discussions, identify training needs, and develop succession opportunities.
Partner with leadership to evaluate staffing needs and ensure effective use of permanent and temporary labor.
Maintain understanding of assigned customer programs and partner with Customer Service on operational updates, exceptions, requests, escalations, and service failures.
Participate in customer business reviews and operational meetings, and support onboarding and implementation of new customers and services.
Maintain inventory accuracy and transactional discipline; partner with Inventory Control on cycle counts, reconciliations, audits, and root-cause investigations.
Monitor inventory discrepancies and establish corrective and preventive actions; reinforce special customer handling and control requirements and maintain accurate documentation.
Establish and monitor operational KPIs for receiving, order processing, shipping, inventory accuracy, productivity, labor utilization, customer service, quality, and safety.
Review performance trends, develop action plans when targets are missed, use data to guide operational decisions, and communicate performance, risks, and improvement activities to Distribution leadership.
Identify and drive improvements in productivity, accuracy, safety, customer experience, warehouse processes, workflows, and operational standardization.
Champion 5S, visual management, standard work, root-cause analysis, and continuous improvement; partner on warehouse technology, layout, capacity, racking, equipment, and process-flow improvements.
Develop working knowledge of warehouse management and customer systems; ensure employees are trained and understand the connection between physical activities and system transactions.
Participate in system testing, implementation, upgrades, and operational readiness; identify improvements to reporting and operational visibility and support integrations and technology initiatives.
Maintain a safe, organized, and professional warehouse; reinforce safety, security, handling, housekeeping, and 5S expectations and address unsafe conditions or practices.
Maintain operational readiness for internal, customer, regulatory, and quality audits, partnering with internal teams on security, facility, and compliance requirements.

Benefits

Paid vacation, with first-year vacation prorated based on hire month and eligibility for 15 days thereafter
10 paid holidays
2 flexible days
Paid sick time accrued at 1 hour per 30 hours paid
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, prescription drug, dental, and vision coverage
Health Savings Account (HSA)
Life and disability insurance
Paid parental leave, subject to additional eligibility criteria
Dependent Care Flexible Spending Account (DC FSA)
Commuter benefit
Employee Assistance Program (EAP)
Learning and Development Program
Educational assistance and reimbursement
Eligible for bonus