Distribution Operations Center Supervisor

Pedernales Electric Cooperative•Johnson City, TX

2d•$51 - $63•Onsite

About The Position

The Distribution Operations Center Supervisor supervises staff in the 24/7 Dispatch Operations Center (DOC) and plans, coordinates, directs, and oversees switching and tagging; preparing, checking, and issuing clearances; monitoring electric distribution system loads; emergency restoration; and related reporting. The supervisor oversees dispatch of PEC personnel to outages, trouble calls, and emergencies, coordinating DOC activities with District Field Operations as needed. The position serves as switching director when assigned and is responsible for planning and scheduling shift coverage to support safe, reliable operations while controlling costs. The role supervises and trains employees, communicates policies and procedures, reviews system events and reporting, and supports improvements to outage-management processes. It requires 24/7 shift-rotation coverage, including nights, weekends, holidays, 10–12-hour workdays, and after-hours on-call duty. Work is primarily in a secured control-room environment, with intermittent field work and possible travel. The position may require work exceeding 40 hours per week and functioning under emergency conditions for extended periods.

Requirements

Bachelor’s degree in Engineering, Engineering Technology, Business Administration, or a related field; directly related experience may substitute for education.
Five years of experience in distribution control center operations.
Valid Texas Driver’s License.
Knowledge of utility transmission and distribution system design, operations, maintenance, construction principles and practices, safety standards, and business processes.
Planning and organizational skills, including project and schedule management and familiarity with computerized trouble, work, materials-management, and scheduling tools.
Ability to function under the stress of emergency situations for extended periods.
Thorough knowledge of switching and tagging procedures and electric distribution system operations.
Thorough knowledge of applicable PC-based applications, such as Microsoft Word and Excel.
Working knowledge of labor contracts.
Ability to communicate and work effectively with different organizational levels and external parties involved in electric distribution operations.
Ability to analyze electric distribution system problems and act accordingly.
Ability to effectively supervise and direct the work of others.
Availability for 24/7 shift-rotation coverage, including nights, weekends, and holidays, and after-hours on-call duty.

Nice To Haves

Leadership experience.

Responsibilities

Monitor, operate, and maintain the electronic dispatch system, including OMS/ADMS and SCADA equipment.
Plan, write, check, approve, direct, and issue clearances or permissions, and monitor switching, grounding, and tagging instructions for the distribution system.
Receive outage and non-outage events and trouble calls, analyze issues, initiate corrective action, and dispatch personnel according to established procedures.
Direct corrective actions and communicate system problems and restoration progress to relevant personnel, including member services, T&D staff, engineering, and management.
Lead and execute planned and unplanned outage estimated restoration times (ETRs) and critical operational communications for situational awareness.
Monitor circuit and substation equipment loads and voltages during switching and peak periods to ensure operating parameters are not exceeded.
Participate in Single Contingency Load Loss Studies and risk mitigation analyses for the sub-transmission and backbone distribution systems, and develop mitigation recommendations.
Support the emergency disaster plan and assist other regional districts with storm restoration when assigned.
Monitor SCADA, substation, and system alarms.
Supervise switching coordination between system dispatchers and field personnel for the assigned shift.
Prepare, distribute, and maintain operations-center records and reports, including circuit and equipment loads, nomenclature, interruption reports, and emergency contact information.
Coordinate with ERCOT and the TCC regarding emergency load shedding under current operating procedures and guides.
Support the Manager in reviewing shift workloads, system configurations, and risks, and ensure appropriate notification when assigned-shift work cannot be completed.
Support the Manager in improving outage-management processes, procedures, tools, and systems.
Train new Operators, including assisting with OMS/ADMS instruction and switching and tagging procedures.
Operate PC-based systems and applications.
Coordinate dispatch activities with PEC staff and external parties, including utilities, government agencies, emergency services, and large-member plant engineers.
Remain subject to on-call duty and plan and schedule shift coverage.
Review distribution-system events and ensure appropriate reporting.
Communicate new and updated policies and procedures and ensure compliance.
Supervise the safe and efficient restoration of distribution-system outages.
Maintain the security of confidential information and stay current with technological advances.
Demonstrate regular and prompt attendance and perform other related duties as assigned.
Perform supervisory duties, including training, evaluation, counseling, communicating policies and responsibilities, and making recommendations concerning termination.