Distribution Center Outbound Operations Supervisor

Genuine Parts Company•Williamsville, NY

1d•$58,000

About The Position

The Outbound Operations Supervisor is a people leader responsible for successful execution of pulling and outbound shipping activities. Reporting to the Outbound Operations Manager, the supervisor designs efficient and consistent methods for outbound teams, ensuring freight is pulled, sorted, packed, and loaded safely, accurately, and on time. The role maintains high standards of operational execution while fostering engagement, empowerment, and problem-solving among teammates. The position supervises warehouse associates and outbound operations, organizes truck yard and trailer activities, supports safe and secure facility operations, manages team scheduling, and monitors costs and process improvements. It oversees accurate processing and reconciliation of outbound orders and truck loads, including shuttle truck orders, and ensures compliance with company and supplier requirements for factory returns. The position operates in a warehouse setting with industrial noise, bright overhead lighting, and varying temperatures due to limited climate control. Employees work around moving equipment and mechanical operations and must remain alert to safety signals. Physical requirements include lifting and carrying, pushing and pulling equipment, prolonged standing and walking, bending, stooping, reaching, climbing, operating warehouse equipment, repetitive motions, and working at a fast pace. Long hours, weekends, or overtime may be required during peak periods.

Requirements

High school diploma, GED, or equivalent combination of experience and education.
At least 1 year of experience in a distribution center or similar environment.
Ability to comply with job-related and general Distribution Center safety requirements.
Strong interpersonal skills and ability to develop and maintain cooperative working relationships.
Strong organizational skills and attention to detail.
Ability to use good judgment to carry out detailed instructions.
Basic computer skills.
Ability to lift or move heavy items up to 60 pounds.
Must be forklift and pallet jack certified.

Nice To Haves

At least 2 years of experience in a distribution center or similar environment.
At least 1 year of proven managerial experience and/or experience leading teams.
Experience with Lean Six Sigma methodologies and tools.
Diverse experience, especially in automotive or retail distribution centers.
Proven experience performing quality functions such as inspection, control, assurance, and audits.
Proficiency with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Enthusiasm for data, analysis, and providing simple insights.
Passion for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, obtaining leadership buy-in, and communicating clearly.
Test-and-learn mentality and agile approach to improving team products.

Responsibilities

Supervise and implement efficient outbound operations by instructing employees, monitoring progress, and troubleshooting as needed.
Organize truck yard operations, including trailer organization, housekeeping, maintenance, and safety protocols.
Develop and implement solutions that promote adherence to security and safety rules, including safe picking, sorting, and truck-loading procedures.
Maintain awareness of budget planning and enforce cost-saving initiatives and process improvements.
Lead warehouse associates, promoting engagement and empowerment to solve problems and make sound operational decisions.
Work with other Distribution Center management to investigate and resolve shipping errors and address them with the team to prevent recurrence.
Schedule team hours to ensure peak-period coverage and efficiency.
Protect company assets by ensuring equipment is properly used and maintained, buildings are checked and secured nightly, and merchandise does not leave without proper receipts.
Lead efficient and accurate processing of outbound orders, cross/docks, stock orders, special orders, UPS, Will Call, and other applicable orders.
Identify cost-reduction opportunities and implement process improvements to enhance operational efficiency.
Mentor team members and facilitate problem-solving and decision-making to support operational success.
Oversee nightly reconciliation of truck loads to ensure products are loaded properly.
Design and implement efficient protocols and systems for shuttle truck orders and truck loading.
Ensure the team follows company and supplier guidelines for factory returns.
Model company values of serving, performing, influencing, respecting, innovating, and teamwork.
Communicate proactively to motivate and inspire others; focus on outcomes and customer success; make balanced, strategic decisions; and develop high-performing teams through inclusive leadership, feedback, talent development, and trust-building.