Distribution Agent

Expeditors • Humble, TX

6d

About The Position

The Distribution Agent provides exceptional customer service to ensure the efficient daily operation of distribution accounts. The role processes customer orders, maintains accurate records and reports, coordinates receiving and shipping information with warehouse staff, and serves as a liaison among customers, vendors, the warehouse, and office teams. The position also supports billing, transportation rating, order tracing, compliance, and miscellaneous administrative projects.

Requirements

• Good computer skills, including MS Excel and MS Word.
• Fluent in English.
• Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Meet company standards of 52 hours of training per year, including management or leadership training as needed.
• Excellent organizational and time-management skills, with a professional manner.
• Positive attitude and willingness to help.
• Effective interpersonal skills, including listening, comprehension, clear and concise communication, and ability to obtain positive results.

Nice To Haves

• Understanding of transportation processes across all models.
• Hazardous Materials certification.

Responsibilities

• Process and input customer orders and distribution accounts daily.
• Provide accurate and timely daily operational reports.
• Generate paperwork and information for customer work orders, check orders for special requests, and post inventory records.
• Perform accurate and timely data entry for receiving, order allocation, shipping, and inventory management.
• Rate domestic transportation bills.
• Trace orders as required and notify customers of order activity.
• Ensure accurate and timely client and vendor billing.
• Maintain damage records and backorder logs.
• Provide warehouse staff with documents and information needed to receive and ship orders.
• Liaise between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit information.
• Maintain strong relationships with vendors, including trucking companies.
• Support miscellaneous projects, filing, and research.
• Comply with internal policies and procedures, including Operational Process Standards, and applicable government regulations and customer requirements.
• Escalate problems to management when necessary.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed