Distribution Customer Service Agent
About The Position
The Customer Service Agent identifies and understands customers’ supply chain needs while supporting distribution and logistics operations. The role creates and processes shipping and receiving documentation, processes inventory moves, prepares cargo-related reports, confirms daily loads are on schedule, and enters related data into the company system. The agent regularly communicates with service providers to obtain updates about cargo handling, delivery, and distribution within assigned time frames. Additional duties include clerical support, including reception and security, supporting other product teams with operations tasks, and assisting the warehouse team with personnel and manifest documentation. The position is located in the Detroit metro area.
Requirements
- Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Previous customer service and/or warehouse experience.
- A history of excellent attendance.
- Ability to work as part of a team under high pressure and tight deadlines.
- Willingness to work extra hours as required.
- Well-organized, innovative, and self-motivated.
- Good problem-solving skills.
- Proficiency with various software applications; a basic knowledge of inventory control is preferred.
- Must be authorized to work in the US.
Nice To Haves
- A basic knowledge of inventory control.
Responsibilities
- Create and process shipping and receiving documentation.
- Process inventory moves.
- Assist with clerical duties as needed, including reception and security.
- Create cargo-related reports accurately and on time, and send them to customers.
- Confirm that daily loads are on schedule.
- Liaise with service providers to obtain timely updates about cargo handling, delivery, and distribution.
- Enter related data into the company system accurately and on time.
- Support other product teams with operations tasks as required.
- Assist the warehouse team with personnel and manifest documentation as needed.
- Provide excellent customer service.
Benefits
- Paid vacation, holiday, and sick time.
- Medical, prescription drug, dental, and vision health plans.
- Life and long-term disability insurance.
- 401(k) retirement savings plan (US only).
- Employee stock purchase plan.
- Training and personnel development program.
- Excellent benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
