Customer Service Agent

Alaska Airlines • Chicago, IL

4d • Onsite

About The Position

The Customer Service Agent assists guests with travel needs at Alaska Airlines as an individual contributor on the passenger service team. The role responds to guest inquiries and performs tasks in ticketing, check-in, and boarding areas in a fast-paced airport environment. It is a union-represented position based in Chicago.

Requirements

• At least 6 months of customer service or community service experience.
• Exceptional interpersonal and communication skills, including verbal, written, and listening skills.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 lbs.
• Ability to push and pull 50 lbs.
• Ability to bend, stoop, squat, reach, and grasp.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate the needs of others in a fast-paced environment.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Must meet airport SIDA badge requirements and maintain good standing to retain the badge.
• Must submit to post-offer and/or pre-employment drug testing; failure to submit or a positive result makes the applicant ineligible for employment.

Responsibilities

• Assist guests with travel needs, including answering inquiries, ticketing, checking in passengers, and boarding flights.
• Sell tickets and ensure cabin accommodations.
• Perform computer, iPad, and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and handling upgrades.
• Perform boarding and gate duties, including checking tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
• Process and secure passenger luggage.
• Perform duties of varying capacities as directed by management to ensure complete guest satisfaction.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• Generous 401(k) match program.
• Annual bonus plans.
• Generous holiday and paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED