Customer Service Agent
Alphabe Insight Inc•New York, NY
•$16 - $27
About The Position
Limitless East Marketing is seeking a dedicated and professional Customer Service Agent to serve as the first point of contact for customers. The agent provides support across phone, email, and chat, handles inquiries, resolves issues, and helps ensure a positive customer experience. The role calls for excellent communication, patience, empathy, and critical thinking to solve problems efficiently.
Requirements
- Proven experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with difficult customers.
- Proficiency with customer service software, databases, and tools.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies to customers.
- Resolve customer complaints and issues effectively, escalating when necessary.
- Document customer interactions and transactions accurately in the database.
- Collaborate with other departments to address and resolve complex issues.
Benefits
- Competitive salary package
- Opportunities for professional growth and career advancement
- Collaborative and innovative work environment
- Skill development through hands-on experience and mentorship
- Exposure to diverse projects and industry-leading clients
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
