Distribution Customer Service Agent

Expeditors • Romulus, MI

9d • Onsite

About The Position

The Distribution Customer Service Agent identifies and understands customer supply chain needs and supports shipping, receiving, inventory, reporting, and distribution operations. The role creates and processes shipping and receiving documentation, processes inventory moves, prepares cargo-related reports, confirms daily loads are on schedule, and enters related data into the company system. The agent coordinates with service providers to obtain updates about cargo handling, delivery, and distribution within assigned time frames, and supports other operations product teams as required. Clerical work may include reception and security duties, and the agent may assist the warehouse team with personnel and manifest documentation. The position requires consistently excellent customer service and may require extra hours. It is located in the Detroit metro area. Candidates must be authorized to work in the United States; relocation expenses or support are not offered.

Requirements

• Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
• Previous customer service and/or warehouse experience.
• History of excellent attendance practices.
• Ability to work as part of a team under high pressure and tight deadlines.
• Willingness to work extra hours as required.
• Well-organized, innovative, and self-motivated.
• Good problem-solving skills.
• Proficiency with various software applications; a base knowledge of inventory control is preferred.
• Must be authorized to work in the United States.

Nice To Haves

• Base knowledge of inventory control.
• Interest in establishing a career with a Fortune 500 company and pursuing growth opportunities.

Responsibilities

• Create and process shipping and receiving documentation.
• Process inventory moves.
• Assist with clerical duties as needed, including reception and security.
• Create cargo-related reports accurately and on time, and send them to customers.
• Confirm that daily loads are on schedule.
• Liaise with service providers to obtain updates about cargo handling, delivery, and distribution within assigned time frames.
• Enter related data into the company system accurately and on time.
• Support other product teams with operations tasks as required.
• Assist the warehouse team with personnel and manifest documentation as needed.
• Provide excellent customer service at all times.
• Complete mandatory training when required and participate in desk-side training between products and departments.
• Meet company standards of 52 hours of training per year.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.
• Personal Development Plan agreed with the department manager.
• Relocation expenses and support are not offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed