Distribution Customer Service and Booking Agent

Expeditors•Irving, TX

1h•Onsite

About The Position

The Distribution Customer Service and Booking Agent performs order input, paperwork, and reporting based on the Expeditors Customer Service Representative profile. Agents work alongside agency contract workers and own system transactions in their area. The two open REV1 seats support Inventory and the Outbound PM shift. The Inventory seat focuses on serialized-inventory accuracy and count support. The Outbound PM seat focuses on order completion, carrier hand-off documents, and end-of-shift status. The position is based in a warehouse and office environment within a secured, high-value facility. Background checks and facility access controls apply.

Requirements

High school diploma or equivalent.
Customer service, logistics, or warehouse office experience; years are not specified.
Accurate data entry skills.
Working knowledge of Excel.
Detail-oriented team player.
Able to stand and walk for extended periods.
Able to lift up to 50 lb.
Able to work safely around forklifts and powered equipment.
ESD-safe handling and required PPE apply on the floor.
Background check required.

Nice To Haves

College degree.
WMS experience.
Bilingual ability.

Responsibilities

Enter, release, and update orders and transactions in the WMS accurately.
Prepare shipping and receiving paperwork and labels.
Run and distribute routine reports for supervisors.
Monitor order status and flag exceptions before cut-off.
Support cycle counts, adjustment documentation, and variance research.
Coordinate with floor operators to keep physical and system activity in sync.
Communicate professionally with internal teams and, when assigned, customer contacts.
Follow SOPs and safety and security procedures.
Support serialized-inventory accuracy and counts for the Inventory seat.
Complete orders, prepare carrier hand-off documents, and provide end-of-shift status for the Outbound PM seat.
Immediately escalate any count or serial-number discrepancy.