Dispensary Shift Lead

C3 Industries • Buchanan, MI

4d

About The Position

The Shift Lead oversees store operations in cooperation with management while driving sales and guiding customers through cannabis product selections suited to their needs and preferences. The role serves as a store representative when the Store Manager or Assistant Store Manager is absent and supports compliance, employee training, customer service, inventory, and daily cash-management activities. This is a full-time position.

Requirements

• At least 3 years of customer service experience.
• High school diploma or GED.
• Experience with point-of-sale systems and cash-handling practices.
• Commitment to meeting Key Performance Indicators regularly.
• Ability to multitask and prioritize tasks effectively.
• Ability to work independently with little or no direct supervision.
• Strong oral and written communication skills, including professional business correspondence.
• Willingness to work nights, weekends, and some holidays.
• Ability to pass a background check and be at least 21 years old.
• Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

• Experience opening and closing a retail store or restaurant.
• Knowledge of state and local regulations.

Responsibilities

• Greet customers and perform initial verification of required identification.
• Meet or exceed individual sales targets and conversion-rate goals using effective sales techniques and customer-focused service.
• Assist new customers with state-required forms and update customer information in the point-of-sale system as needed.
• Maintain the waiting room and sales floor, keep the sales floor stocked, and delegate these tasks to team members as needed.
• Educate customers about cannabis properties and product genetics based on desired effects, ailments, or other requests.
• Fill online orders efficiently while prioritizing customer experience and state compliance.
• Model sales generation and customer service for store employees.
• Handle customer complaints professionally and partner with management as needed.
• Maintain product knowledge and stay current on cannabis trends and compliance regulations.
• Use and maintain point-of-sale systems accurately and perform daily cash-management responsibilities in accordance with company cash-handling policies.
• Open and close the store, assist with product intake, and conduct inventory counts.
• Participate in management and store meetings and offer suggestions on employee development, sales opportunities, and organizational improvements.
• Comply with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.
• Ensure employees follow company policies and guidelines, and represent the store when the Store Manager or Assistant Store Manager is absent.
• Support training for current and new employees on job duties, point-of-sale systems, inventory, product options, and sales tactics.
• Participate in counting, pooling, and splitting tips as assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Paid time off.
• Employee discount.
• 401(k).
• Holiday pay.
• Company swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED