Dispensary Associate Lead

Parea BioSciences•Shamokin Dam, PA

About The Position

The Dispensary Associate Lead supports dispensary leadership with daily operations while delivering exceptional customer service. The role includes frontline customer service and transaction processing, operational and compliance duties, and supervisory support such as scheduling assistance, directing daily team activities, assigning tasks, onboarding, training, and coaching Dispensary Associates. The Associate Lead contributes to sales, marketing, and financial performance goals, helps reinforce operational standards, and may perform opening or closing duties in the absence of the General Manager or Assistant General Manager. The role also involves maintaining a clean, organized, secure, and compliant dispensary environment. The position requires customer identity and registry verification, product education, accurate order and payment processing, inventory support, product packaging, required paperwork, and secure cash handling. It requires proficiency with dispensary systems and equipment, strong customer service and leadership skills, and the ability to work rotating shifts, including nights, weekends, and holidays. Physical demands include lifting, pushing, and pulling up to 75 pounds; repetitive sitting, squatting, bending, and kneeling; extended standing and computer use; and working under constant video surveillance. The work environment may include exposure to fumes, dust, odors, heights, varying air-conditioning conditions, motion, and noise.

Requirements

Previous leadership or supervisory experience.
Must be at least 18 years old.
Ability to thrive in a teamwork environment.
High school diploma or GED required.
Experience in shipping and receiving.
Exemplary customer service skills.
Exceptional leadership ability.
Ability to work up to 10 hours a day and rotating shifts.
Flexible schedule availability, including nights, weekends, and holidays.
Ability to lift, push, and pull 75 pounds.
Ability to sit, squat, bend, and kneel repetitively throughout a workday.
Ability to stand for extended periods.
Ability to use a computer for extended periods.
Comfort working under constant video surveillance.
Ability to work in environments that may include fumes, dust, odors, heights, indoor air conditioning, no air conditioning, motion, and noise.

Nice To Haves

Prior cashiering experience.
Prior supervisory experience.

Responsibilities

Serve as a subject matter expert in core dispensary associate competencies.
Greet customers and verify identity using valid driver's licenses and registry cards; confirm recommendation status and assist with product selection and education.
Provide prompt, courteous, and knowledgeable customer service, communicate promotions, and answer product-related questions.
Support customer flow and queue operations to reduce wait times.
Process orders using handheld scanners, Dutchie POS, METRC, and OAARS; manually enter data when necessary.
Maintain organized and compliant product storage, assist with daily AM/PM inventory checks, and support Inventory Control Specialists as needed.
Package products according to legal and company specifications.
Accept and process payments securely, and record transactions and required data on Daily Register Sheets.
Complete required paperwork accurately and in compliance with state regulations and internal policies.
Secure cash in safes or vaults and assist with preparations for weekly cash pickups.
Resolve routine customer concerns, including returns, questions, and payment issues.
Assist management with scheduling, onboarding, and training; coach and guide Dispensary Associates.
Open and close the dispensary in the absence of the General Manager or Assistant General Manager, following operational, compliance, and security procedures.
Operate registers, tabletop and handheld scanners, and other required equipment.
Contribute to financial goals by understanding P&L reports, tracking sales metrics, and analyzing performance data.
Lead in high-pressure situations, make sound decisions, and communicate expectations clearly.
Perform other duties as assigned to support dispensary success.