Dispensary Associate

FarmaceuticalRX•New Paris, OH

4d•Onsite

About The Position

The Dispensary Associate is responsible for providing exceptional patient service, educating customers on medical marijuana products, and ensuring accurate and compliant sales transactions. Reporting to the Assistant General Manager and General Manager, the associate is cross-trained across all core functions, including patient intake, patient advising, fulfillment, patient services, the sales floor, and surveillance, and plays a key role in delivering a professional, efficient, and regulation-compliant dispensary experience.

Requirements

High school diploma or GED required
Basic math skills and comfort handling cash and transactions
Proficiency with technology and the ability to learn new systems quickly
Flexible schedule availability, including nights, weekends, and holidays
Must be at least 21 years of age and able to pass state and federal criminal background checks
Ability to lift, push, and pull 50 pounds
Ability to sit, squat, bend, and kneel repetitively and stand for extended periods throughout a workday
Comfortable with extended computer use
Comfortable working in an environment with constant video surveillance
Comfortable with exposure to fumes, dust, odors, heights, indoor AC or no AC, motion, and noise

Responsibilities

Greet and register patients, caregivers, and visitors, ensuring only authorized individuals enter the facility
Log patient visits, verify purchase limits, and prevent diversion using the state-mandated tracking system
Process patient transactions accurately, following all cash-handling and documentation procedures, and review orders with patients for accuracy and compliance
Fulfill online orders accurately and ensure all products are properly scanned into the state tracking system
Answer patient calls about product availability, order status, and order changes, and assist with order placement
Maintain strong knowledge of medical marijuana products to guide patients on methods of use and product effectiveness
Direct patients to the Pharmacist, order pick-up, payment stations, and other areas, and educate them on available products and accessories
Monitor surveillance systems and inspect the premises for unlawful, suspicious, or unsafe activity
Keep the lobby, check-in, and fulfillment areas organized, secure, and clean, and communicate patient status to the team
Perform additional duties as assigned to support efficient, compliant, and patient-focused operations