Dispensary Shift Lead

High Profile•Buchanan, MI

About The Position

C3 Industries is a multi-state, vertically integrated cannabis company headquartered in Ann Arbor, Michigan. It operates the High Profile Cannabis Shop retail network and several product brands. The Shift Lead oversees store operations in cooperation with management and drives sales by guiding customers through the selection and purchase of cannabis products. This is a full-time position. The Shift Lead supports customer service, sales, staff training, inventory, cash management, store opening and closing, and compliance. When the Store Manager or Assistant Store Manager is not present, the Shift Lead acts as the store representative and helps ensure employees follow company policies and guidelines.

Requirements

At least 3 years of customer service experience.
High school diploma or GED.
Experience with POS systems and cash handling practices.
Commitment to reaching key performance indicators regularly.
Ability to multitask and prioritize tasks effectively.
Ability to work independently with little or no direct supervision.
Strong oral and written communication skills and the ability to correspond professionally and in a businesslike manner.
Willingness to work nights, weekends, and some holidays.
Ability to pass a background check and be at least 21 years old.
Ability to obtain and maintain required state licenses based on work location.

Nice To Haves

Experience opening and closing a retail store or restaurant.
Knowledge of state and local regulations.

Responsibilities

Greet customers and perform initial verification of required identification.
Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and an understanding of customer needs.
Assist new customers with state-required forms and update customer information in the POS system as needed.
Maintain the waiting room and sales floor, keep the sales floor stocked, and delegate these tasks to team members as needed.
Educate customers about cannabis properties and product genetics based on their desired effects, ailments, or other requests.
Fill online orders efficiently while prioritizing customer experience and state compliance.
Model strong sales generation and customer service for store employees.
Handle customer complaints professionally and partner with management as needed.
Maintain product knowledge and stay current on cannabis trends and compliance regulations.
Use and maintain POS systems accurately and perform daily cash management in accordance with company policies.
Open and close the store, assist with product intake, and conduct inventory counts.
Participate in management and store meetings and offer suggestions related to employee development, sales opportunities, and organizational improvements.
Comply with dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress codes, and work schedules.
Ensure employees follow company policies and guidelines; represent the store when the Store Manager or Assistant Store Manager is absent.
Support training for current and new employees on job duties, POS, inventory, product options, and sales tactics.
Participate in counting, pooling, and splitting tips as assigned by management.