Dispensary Associate Lead

Parea BioSciences•Shamokin Dam, PA

23h

About The Position

The Dispensary Associate Lead supports dispensary leadership with daily operations and delivers exceptional customer service. The role combines frontline dispensary associate duties with supervisory support, including assisting with staff scheduling, directing daily team activities, and assigning tasks to Dispensary Associates. The Associate Lead contributes to sales, marketing, and financial performance objectives and reinforces operational standards across the team. The position requires flexibility to open or close the dispensary and perform general upkeep while maintaining a clean, compliant environment. The Associate Lead greets and assists customers, verifies identity and recommendation status, supports product selection and education, processes transactions and orders, maintains inventory and required records, packages products compliantly, and helps secure cash. The role also assists with onboarding and training, coaches associates, and may open or close the dispensary in the absence of the General Manager or Assistant General Manager. Success requires sound judgment and clear communication, particularly in high-pressure situations, and proficiency with dispensary systems and equipment.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Previous leadership or supervisory experience.
Ability to thrive in a teamwork environment.
Experience in shipping and receiving.
Exemplary customer service skills.
Exceptional leadership ability.
Ability to work up to 10 hours a day and rotating shifts.
Flexible schedule availability, including nights, weekends, and holidays.
Ability to lift, push, and pull 75 pounds.
Ability to sit, squat, bend, and kneel repetitively throughout a workday.
Ability to stand for extended periods.
Ability to use a computer for extended periods.
Comfortable working under constant video surveillance.
Ability to work in environments with possible exposure to fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise.

Nice To Haves

Prior cashiering experience preferred.
Prior supervisory experience preferred.
Proficiency with Dutchie, METRC, OAARS, and Microsoft Office tools.
Experience operating registers, tabletop scanners, and handheld scanners.

Responsibilities

Serve as a subject matter expert in the core competencies of a dispensary associate.
Greet customers and verify identity using valid driver's licenses and registry cards; confirm recommendation status and assist with product selection and education.
Provide courteous, knowledgeable customer service, communicate promotions, and answer product-related inquiries.
Support customer flow and queue operations to reduce wait times.
Process orders using handheld scanners, Dutchie POS, METRC, and OAARS; manually enter data when necessary.
Maintain organized, compliant product storage; assist with daily AM/PM inventory checks and support Inventory Control Specialists as needed.
Package products accurately according to legal and company specifications.
Accept and process payments securely; log transactions and required information on Daily Register Sheets.
Complete required paperwork accurately in compliance with state regulations and internal policies.
Secure cash in safes or vaults and assist with preparation for weekly cash pickups.
Resolve routine customer concerns, including returns, questions, and payment issues.
Assist management with scheduling, onboarding, and training new hires; coach and guide Dispensary Associates.
Open and close the dispensary in the absence of the General Manager or Assistant General Manager, following operational, compliance, and security procedures.
Operate registers, tabletop and handheld scanners, and other required equipment accurately.
Contribute to financial goals by understanding P&L reports, tracking sales metrics, and analyzing performance data.
Demonstrate leadership in high-pressure situations, make sound decisions, and communicate expectations clearly.
Perform other duties as assigned to support dispensary success.