Dispensary Shift Lead - GrowHealthy (Miami)

iAnthus Capital • Miami, FL

3d • $19 - $19

About The Position

The Dispensary Shift Lead holds a central role in dispensary operations, helping provide an efficient, welcoming experience for medical cannabis patients and adult-use customers. The role serves as a key point of contact for customers, answering questions and offering assistance, while contributing to the dispensary’s sales success. The Shift Lead supports patient services and sales, maintains confidentiality, helps ensure compliance with company policies and procedures, and handles opening or closing duties as a key holder.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Recent and relevant hospitality and/or retail experience.
• At least 2 years of customer service experience.
• Reliable transportation.
• Strong customer service skills.
• Positive and professional attitude.
• Ability to quickly learn and apply new technologies and systems.
• Experience in hospitality service and/or a high-volume retail environment.
• 1–3 years of experience managing a team in a retail environment.
• Strong interpersonal skills.
• Must successfully pass an extensive background check.

Nice To Haves

• Bachelor’s degree or equivalent preferred.
• Knowledge of local and state laws and regulations pertaining to medical marijuana.
• Experience with Excel, POS, and inventory management control systems.
• Ganjier Certification preferred.

Responsibilities

• Create a patient-first environment focused on excellent patient interactions.
• Recognize and respond to patients with ease and compassion.
• Maintain strict confidentiality of patient information and interactions.
• Multitask, think critically, and resolve problems quickly as they arise.
• Create and execute patient orders based on physician recommendations, accurately deducting amounts from the Office of Medical Marijuana Use Registry (OMMUR).
• Stay current with company policies and procedures.
• Open or close the dispensary as a key holder.
• Balance cash and product inventory during daily closing procedures.
• Observe and participate in patient services during consultations and sales.
• Maintain accountability of team members in relation to their job descriptions.
• Perform other duties as assigned by the Manager.

Benefits

• 12 days of paid time off
• 10 paid holidays
• Paid sick leave
• Paid parental leave
• Medical, dental, vision, FSA, HSA, and transit benefits
• Employer-paid short-term disability and life insurance
• Wellness program
• Employee Assistance Program
• Product discounts
• Career development opportunities
• Flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED