Dispensary Associate - Full Time

Trulieve•Columbus, OH

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by explaining product benefits and potential side effects. The role requires product knowledge and a commitment to excellent customer service. Its primary function is to facilitate purchases in accordance with state regulations while providing an exceptional customer experience. The position is in Trulieve's Retail department and reports to the General Manager. It may also include delivery-associate tasks or online-order support as needed. The role is scheduled for up to 40 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently throughout the workday.
Ability to see and hear, or use prosthetics that enable these senses to function adequately for the job.
Ability to function independently and work effectively with residents, personnel, and support agencies, with flexibility and personal integrity.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Ability to pass a comprehensive background record check.
For Delivery Associate duties, a valid driver's license and clean driving record.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by management.
When needed as a Delivery Associate, follow Trulieve policies and procedures while performing delivery duties.
When needed for Online Support, help process all online orders, including deliveries, within a two-hour timeframe.