Dispensary Associate - Full Time

Trulieve•Limerick Township, PA

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. Associates need sufficient product knowledge to discuss products and their effects while providing excellent customer service. The primary function is to facilitate customer purchases in accordance with state regulations and provide an exceptional customer experience. The role may include additional team duties as needed, including delivery associate responsibilities or online order support. Delivery duties require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 years old in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varied seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and meet the stated sensory and functional requirements.
For delivery driver duties, a valid driver's license and clean driving record.
Ability to move throughout the facility, including confined spaces; communicate and exchange information; observe and inspect details; and operate computing devices.
Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects up to 50 pounds; climb stools, ladders, or steps; and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks as assigned by management.
As needed, perform delivery associate tasks, follow applicable policies and procedures, and meet the stated driver's license and driving-record requirements.
As needed, assist with processing all online orders, including deliveries, within a two-hour timeframe.