Dispensary Associate - Full Time

Trulieve•Mesa, AZ

7d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The associate provides patient support, prepares and processes orders, helps address product and customer issues, and maintains a clean, stocked workstation. Employees may also perform delivery-associate or online-support tasks as needed. The position reports to the General Manager, is regular non-exempt, pays $15.15 per hour and is eligible for tips. It offers up to 40 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and strong interpersonal skills to communicate with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday, see and hear adequately (or use prosthetics), function independently, and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Physical ability to traverse the facility, including confined spaces; communicate and exchange sensitive information; observe details; operate computing devices; manipulate objects; push, pull, lift, carry, or position objects up to 50 pounds; ascend and descend stools, ladders, or steps; and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and collaborate with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed as a delivery associate, follow company policies and procedures; delivery duties require a valid driver's license and clear driving record.
When needed as online support, assist with processing all online orders, including deliveries, within a two-hour timeframe.