Dispensary Associate - Full Time

Trulieve•York, PA

4d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, demonstrating product knowledge, and providing excellent customer service. The role facilitates purchases in accordance with state regulations while delivering an exceptional customer experience. Associates may also be asked to perform delivery-associate or online-order support duties as needed.

Requirements

High school diploma or equivalent and experience in this or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-associate duties, a valid driver's license and clean driving record are required.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean, well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When serving as a delivery associate, follow company policies and procedures for deliveries.
When providing online support, process online orders, including deliveries, within a two-hour timeframe.