Dispensary Associate - Full Time

Trulieve•Plantation, FL

2d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service. Its primary function is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. Associates may also be asked to perform delivery-associate or online-support tasks as needed. The position offers up to 40 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday; see and hear adequately, with prosthetics if needed; function independently; and work effectively with residents, personnel, and support agencies.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns according to company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Help customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed as a Delivery Associate, meet the driver's license and driving-record requirements and follow applicable Trulieve policies and procedures.
When needed for Online Support, help process all online orders, including deliveries, within a two-hour timeframe.