Dispensary Associate-Full-Time

Trulieve•Macon, GA

About The Position

The Dispensary Associate guides customers through their cannabis purchase by educating them about product benefits and potential side effects, while providing excellent and compassionate service. The role facilitates purchases in accordance with state regulations and Trulieve policies, prepares and processes patient orders, and helps maintain an exceptional customer experience. Associates may also assist with delivery or online-order tasks as needed. The position offers flexible hours based on store needs, works up to 25 hours per week, and may require availability after hours, evenings, weekends, and holidays.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently and as part of a team in a dynamic, fast-paced environment, with people at different seniority levels.
Excellent interpersonal and communication skills, including verbal and written communication.
Professionalism, business sense, discretion, and ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to assist customers and team members, operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to pass a comprehensive background record check.
Must be able to move intermittently throughout the workday and possess the mental and physical capacities needed for the job.
Must be able to see and hear, or use prosthetics that adequately support these senses.
Ability to function independently, demonstrate flexibility and personal integrity, and work effectively with residents, personnel, and support agencies.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people.
For delivery duties, must have a valid driver's license and a clean driving record.
Must be available to work evenings, weekends, and holidays; after-hours availability may be needed based on business needs.
Physical demands include frequent handling of products, packaging, tools, and office machinery; pushing, pulling, lifting, carrying, or positioning objects up to 50 pounds; climbing stools, ladders, or steps; and crouching, stooping, kneeling, or crawling. Sitting is occasionally required.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional, empathetic service to customers, patients, guests, and coworkers, including elevated patient service and product knowledge.
Prepare and process patient orders accurately and efficiently, in accordance with state regulations and company policies.
Assist managers and shift supervisors with returns according to company policy.
Work with the leader on duty to improve the customer experience and help resolve product, device, or other customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Follow Trulieve policies and procedures.
Perform additional tasks assigned by management and support other team duties as needed.
When needed as a delivery associate, follow company policies and procedures for deliveries.
When needed for online support, process online orders, including deliveries, within a two-hour timeframe.