Dispensary Associate-Full-Time

Trulieve•Macon, GA

3d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service. Its primary function is to facilitate purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time and works up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours work based on business needs. Employees may be asked to perform additional team tasks as needed, including delivery associate duties or online order support. Delivery responsibilities require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery duties, a valid driver's license and clean driving record.
Must be able to move intermittently and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Physical ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; operate computing devices; manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects up to 50 pounds; use stools, ladders, or steps; and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service and demonstrate product knowledge through the TruExperience standards.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience.
Assist customers with product or device issues and collaborate with leadership to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean, well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed, perform delivery associate tasks, follow applicable policies and procedures, and meet the delivery role's driver-license and driving-record requirements.
When needed, assist with processing online orders, including deliveries, within a two-hour timeframe.