Dispensary Associate - Full Time

Trulieve•Destin, FL

5d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, demonstrating product knowledge, and providing excellent customer service. The role facilitates customer purchases in compliance with state regulations while creating an exceptional customer experience. Associates may also be asked to support delivery or online-order tasks as needed.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Business sense and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties; ability to move throughout the workday and use prosthetics if needed to ensure adequate sight and hearing.
Flexibility, personal integrity, and ability to work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Must pass a comprehensive background record check.
Must have a valid driver's license and clean driving record to perform Delivery Driver duties.
Must be available to work evenings, weekends, and holidays; hours are flexible according to store needs, with availability after hours based on business needs.
Able to perform the listed physical activities, including moving throughout the facility, handling and positioning objects up to 50 pounds, and occasionally sitting.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, with empathy and compassion for patients.
Deliver elevated patient service through strong service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience and collaborate with leadership to resolve customer issues.
Help customers with product or device issues and document customer concerns on their profiles.
Keep the workstation clean and well stocked throughout the shift.
Perform other tasks assigned by management.
When needed as a Delivery Associate, follow company policies and procedures; a valid driver's license and clear driving record are required for delivery duties.
When needed for online support, process online orders, including deliveries, within a two-hour timeframe.