Dispensary Associate - Full Time

Trulieve•Sanford, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, sharing product knowledge, and delivering excellent customer service. The role facilitates purchases in accordance with state regulations while providing an exceptional customer experience. Associates may also be asked to perform additional team tasks, including delivery associate or online support duties, as needed. The position is based in a retail dispensary. Hours are flexible according to store needs, with availability required for evenings, weekends, and holidays. The role may work up to 40 hours per week and may require availability after hours based on business needs. Pay is $15.00 per hour, with eligibility for tips; salary is commensurate with experience. A comprehensive benefits package including paid time off is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday and to see and hear adequately, with prosthetics if needed, to perform the role.
Ability to function independently, demonstrate flexibility and personal integrity, and work effectively with residents, personnel, and support agencies.
Ability to work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Availability to work evenings, weekends, and holidays, and after hours based on business needs.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to find solutions.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When assigned delivery duties, follow Trulieve policies and procedures as a delivery associate.
When assigned online support duties, help process all online orders, including deliveries, within a two-hour timeframe.