FT Dispensary Associate- Mayflower (Lowell)

iAnthus Capital•Lowell, MA

2d•Onsite

About The Position

The Dispensary Associate works at iAnthus’s Mayflower store in Lowell, Massachusetts, and reports directly to the Dispensary Manager, Retail Operations. The role assists with daily dispensary operations, contributes to a patient-centric team, supports company initiatives, and follows iAnthus policies and procedures and applicable state and local laws and regulations. The associate provides helpful, positive, and compassionate service to patients, supports patient intake and education, and helps maintain accurate records and inventory. The role also supports sales goals, team training and communication, brand representation, community relationships, and the cleanliness and appearance of the dispensary. This position requires a flexible schedule, including rotating shifts and availability for nights, weekends, and holidays. Physical and environmental requirements include extended standing, repetitive movement, lifting and moving items up to 50 pounds, ladder use, extended computer and phone use, and work in varied indoor conditions. Starting pay is $18 per hour.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license and reliable transportation.
Must be a high school graduate.
Must be able to work a flexible schedule, including rotating shifts and nights, weekends, and holidays.
Must have excellent verbal and written communication skills and basic math skills.
Must be able to work in a team environment.
Must be computer literate.
Must be able to work at least 8 hours a day.
Must be able to lift, push, and pull 50 pounds.
Must be able to sit, squat, bend, and kneel repetitively during the workday and stand for extended periods.
Must be able to use a ladder up to a 12-foot extension and general hardware tools needed for common repairs.
Must be able and willing to work in a general office environment, use computers and phones for extended periods, and work in conditions that may include fumes, dust, odors, heights, varying air-conditioning conditions, motion, and noise.
Must demonstrate strong organizational and decision-making skills, analytical ability, attention to detail, and initiative.

Nice To Haves

Experience in retail, hospitality, or patient services.
Experience in a fast-paced, high-transaction environment.
Point-of-sale (POS) experience.

Responsibilities

Engage and educate patients positively, and provide excellent, compassionate patient service.
Ensure patient intake forms are accurate and complete, and assist in qualifying patients for the Verified Financial Hardship (VFH) program.
Follow applicable local and state regulations, HIPAA requirements, confidentiality requirements, and iAnthus policies and procedures.
Perform general office work, including filing records, operating copy machines, and using email.
Provide dispensary general and assistant managers with timely patient feedback.
Maintain accurate records, including patient intake forms, cash handling records, chain-of-custody documents, and waste disposal logs.
Participate in one-minute meetings at the start of shifts and quarterly team meetings.
Participate in monthly product inventory reviews and maintain proficiency in inventory management, the point-of-sale platform, and the DPH Virtual Gateway system.
Stay current on product knowledge, proper dosage, and patient services, including patient intake.
Ensure team members maintain current company policies and procedures and comply with state and local laws and regulations.
Review and update patient educational materials.
Review daily sales and best practices with team members to help achieve goals, and implement brand sales marketing strategies.
Represent the iAnthus brand appropriately and build relationships with community leaders and trust with neighbors.
Follow and implement company core values and cultural principles, including respect, diversity, sustainability, research, and service.
Maintain the dispensary’s appearance according to brand standards, including music selection and daily cleanliness.
Participate in and support a highly motivated team environment.