Dispensary Lead - Mayflower Cannabis (Worcester)

iAnthus Capital•Worcester, MA

About The Position

The Dispensary Lead assists with managing the dispensary’s daily operations, leads a patient-centric team, and helps meet Company standards for professionalism and compassionate patient service. Reporting directly to the Dispensary Manager, this position implements and maintains Company policies and procedures and helps ensure compliance with applicable state and local laws and regulations. The role includes opening or closing the dispensary as a key holder, supporting patient consultations and sales, overseeing recordkeeping and cash and inventory procedures, and helping educate team members about products and regulatory changes. The Dispensary Lead also supports the Company’s brand and culture, community relationships, cleanliness and presentation of the dispensary, and sales and marketing strategies.

Requirements

Experience in hospitality service and/or a high-volume retail environment.
1–3 years of experience managing a team in a retail environment.
Experience working with Excel, POS, and inventory management control systems.
Strong interpersonal skills.
Must be at least 21 years of age.
Must be able to lift and carry up to 75 pounds.
Ability to work a minimum of 8 hours a day and rotating shifts.
Flexible schedule availability, including nights, weekends, and holidays.
Ability to lift, push, and pull 50 pounds.
Ability to sit, squat, bend, and kneel repetitively throughout a workday.
Ability to stand for extended periods.
Ability and willingness to work in a general office environment, use a computer and phone for extended periods (including teleconferences), and work in environments with exposure to fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise.

Nice To Haves

Bachelor’s degree or equivalent.
Knowledge of local and state laws and regulations pertaining to medical marijuana.
Green Flower or Ganjier Certificate.

Responsibilities

Open or close the dispensary as a key holder.
Balance cash and product inventory as part of the daily closing procedure.
Observe and participate in patient services during consultations and sales.
Update the Communication Binder with current information for team members.
Audit patient intake forms for accuracy and completion.
Assist with the Verified Financial Hardship (VFH) program.
Maintain accountability of team members in relation to their job descriptions.
Perform general office work, including filing records, operating copy machines, and using email.
Uphold Company policies and procedures.
Provide the General Manager with weekly feedback on inventory levels and sales.
Ensure dispensary agents maintain proper records, including patient intake forms, cash handling records, chain of custody documents, and waste disposal logs.
Help educate team members about product offerings and changes in state or city regulations.
Assist with coordinating the patient home delivery schedule with the Delivery Manager.
Participate in weekly and quarterly management meetings.
Represent the Company brand appropriately as a brand ambassador.
Build relationships with community leaders and trust with neighbors.
Follow and implement Company core values, including respect, diversity, sustainability, research, and service, and adhere to cultural principles.
Maintain the dispensary’s aesthetic according to the Company brand, including music selection and daily cleanliness.
Participate in and embrace a highly motivated team environment.
Implement brand sales and marketing strategies.

Benefits

12 days of Paid Time Off.
10 Paid Holidays.
Paid Sick Leave.
Paid Parental Leave.
Medical, dental, and vision benefits.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Transit benefits.
401(k).
Employer-paid short-term disability and life insurance.
Employee Assistance Program.
Wellness program.
Flexible work environment.
Opportunities for career development.
Opportunity to work in a growing company where employees’ talents and skills can have a positive impact.