Full Time Dispensary Associate - Mayflower Dispensary (Worcester)

iAnthus Capital•Worcester, MA

About The Position

The Dispensary Associate reports directly to the Dispensary Manager, Retail Operations, and assists with daily dispensary operations as part of a patient-centric team. The role supports company initiatives, maintains iAnthus policies and procedures, and helps ensure compliance with applicable state and local laws and regulations. The associate engages and educates patients, supports accurate intake and recordkeeping, assists with the Verified Financial Hardship program, and provides compassionate patient service. The role also involves inventory review, product and dosage knowledge, use of dispensary systems, teamwork and training, sales support, and representing the iAnthus brand and culture. The position requires flexible scheduling, including nights, weekends, and holidays, and involves physical work in a variety of environments.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license and reliable transportation.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Must be able to work at least 8 hours a day and rotating shifts.
Must have excellent verbal and written communication skills and basic math skills.
Must be computer literate; POS experience is desirable.
Must be a high school graduate.
Must be able to pass a criminal background check as it pertains to NYS guidelines.
Must have organizational and decision-making skills.
Must be able to work in a team environment.
Must be able to lift, push, and pull 50 pounds; sit, squat, bend, and kneel repetitively; stand for extended periods; and use a ladder up to 12 feet and general hardware tools for common repairs.
Must be able and willing to work in a general office environment, use computers and phones for extended periods, and work in environments involving possible exposure to fumes, dust, odors, heights, varying air-conditioning conditions, motion, and noise.

Nice To Haves

Experience in retail, hospitality, or patient services.
Experience in a fast-paced, high-transaction environment.
POS experience.

Responsibilities

Engage and educate patients in a positive manner and provide excellent, compassionate patient service.
Ensure patient intake forms are accurate and complete, and assist in qualifying patients for the Verified Financial Hardship (VFH) program.
Maintain compliance with local and state regulations and iAnthus policies and procedures.
Perform general office work, including filing records, operating copy machines, and using email.
Provide dispensary General and Assistant Managers with timely patient feedback.
Maintain records, including patient intake forms, cash handling records, chain of custody documents, and waste disposal logs.
Participate in one-minute meetings at the start of shifts and quarterly team meetings.
Participate in monthly product inventory reviews.
Maintain proficiency in HIPAA and confidentiality requirements, inventory management, the point-of-sale platform, the DPH Virtual Gateway system, product knowledge, and proper dosage.
Help ensure team members follow current company policies and procedures and applicable laws and regulations.
Review and update patient educational materials.
Review daily sales and best practices with team members to help achieve goals, and implement brand sales marketing strategies.
Represent the iAnthus brand appropriately and build relationships with community leaders and trust with neighbors.
Follow and implement company core values and cultural principles, including respect, diversity, sustainability, research, and service.
Maintain the dispensary's branded aesthetic, music selection, and daily cleanliness.
Participate in and support a highly motivated team environment.