Dispensary Associate, Part-Time - Mayflower (Lowell)

iAnthus Capital•Lowell, MA

2d•Onsite

About The Position

The part-time Dispensary Associate works at the Mayflower store in Lowell, Massachusetts, and reports directly to the Dispensary Manager. The role supports the dispensary’s daily operations as part of a patient-centric team, advances company initiatives, and maintains iAnthus policies and procedures while ensuring compliance with applicable state and local laws and regulations. The Associate engages and educates patients, provides compassionate service, supports sales and inventory activities, and maintains accurate patient and operational records. The position also supports staff training and development, product knowledge, patient education, and a consistent customer experience. As a brand ambassador, the Associate helps maintain the dispensary’s appearance, builds community relationships, and contributes to a motivated, inclusive team environment. This role requires a flexible schedule, including nights, weekends, and holidays. Physical and environmental demands include standing for extended periods, repetitive bending and kneeling, lifting, pushing, or pulling up to 50 pounds, using a ladder and general hardware tools, extended computer and phone use, and working in varied indoor conditions that may include fumes, dust, odors, heights, temperature variation, motion, and noise. Starting pay is $18 per hour.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license and reliable transportation.
High school graduate.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Excellent verbal and written communication skills and basic math skills.
Ability to work in a team environment and in a fast-paced setting.
Strong organizational and decision-making skills; analytical, detail-oriented, and proactive approach.
Must be computer literate.
Ability to work a minimum of 8 hours a day and rotating shifts.
Ability to lift, push, and pull 50 pounds; sit, squat, bend, and kneel repetitively; and stand for extended periods.
Ability to use a ladder up to 12 feet and general hardware tools needed for common repairs.
Ability and willingness to work in a general office environment; use computers and phones for extended periods, including teleconferences; and work around fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise.

Nice To Haves

Experience in retail, hospitality, or patient services.
Experience in a fast-paced, high-transaction environment.
Point-of-sale experience.

Responsibilities

Engage and educate patients in a positive, helpful, and compassionate manner.
Ensure patient intake forms are accurate and complete, and assist in qualifying patients for the Verified Financial Hardship (VFH) program.
Maintain compliance with applicable local and state regulations and iAnthus policies and procedures.
Perform general office work, including filing records, operating copy machines, and using email.
Provide dispensary General and Assistant Managers with timely patient feedback.
Maintain accurate records, including patient intake forms, cash-handling records, chain-of-custody documents, and waste-disposal logs.
Participate in brief meetings at the start of shifts to align on messages and goals.
Participate in monthly product inventory reviews.
Maintain proficiency in HIPAA and confidentiality requirements, inventory management, the point-of-sale platform, and the DPH Virtual Gateway system.
Keep current on product knowledge and proper dosage, and help ensure team members follow current policies, procedures, and regulations.
Review and update patient educational materials and participate in quarterly team meetings.
Review daily sales and best practices with team members to help achieve goals.
Represent the iAnthus brand appropriately and build relationships with community leaders and neighbors.
Follow and implement company core values and cultural principles, including respect, diversity, sustainability, research, and service.
Maintain the dispensary’s appearance according to brand standards, including music selection and daily cleanliness.
Participate in and support a highly motivated team environment and implement brand sales and marketing strategies.