Dispensary Associate - Full Time

Trulieve•Sebring, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role requires product knowledge and excellent customer service. Its primary purpose is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. The associate may also perform additional team duties as needed, including delivery-associate tasks and online-order support. Delivery duties require a valid driver’s license and a clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal and communication skills, including effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background check.
For delivery-driver duties, a valid driver’s license and clean driving record.
Ability to move intermittently throughout the workday; see and hear adequately or use prosthetics enabling these senses; function independently with flexibility and personal integrity; and work effectively with people who are ill, disabled, elderly, emotionally upset, or at times hostile.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Provide elevated patient service and demonstrate product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management, including additional team duties as needed.
When assigned delivery duties, follow Trulieve policies and procedures as a delivery associate.
When assigned online support duties, process online orders, including deliveries, within a two-hour timeframe.