Dispensary Associate - Part Time

Trulieve•Tampa, FL

13h•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service, with the primary responsibility of facilitating purchases in accordance with state regulations while providing an exceptional customer experience. This part-time retail position reports to the General Manager and pays $15.00 per hour, with eligibility for tips. Hours are flexible depending on store needs, up to 25 hours per week, with availability for evenings, weekends, holidays, and after-hours work based on business needs. Employees may be asked to perform additional team tasks as needed, including delivery associate duties or online order support. Delivery duties require a valid driver’s license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent and experience in this or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively both without supervision and as part of a team.
Professionalism, business sense, and ability to communicate with all levels of management and staff while maintaining confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, and support agencies, including people who are ill, disabled, elderly, emotionally upset, or at times hostile.
Must be available to work evenings, weekends, and holidays.
For delivery driver duties, must have a valid driver’s license and a clean driving record.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by management.
When needed, perform delivery associate duties, following Trulieve policies and procedures.
When needed, assist with processing online orders, including deliveries, within a two-hour timeframe.