Dispensary Associate - Full Time

Trulieve•Limerick, PA

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, helping them make informed choices, and providing excellent, compassionate service. The role facilitates customer purchases in compliance with state regulations and delivers an exceptional customer experience through product knowledge and elevated patient service. Associates prepare and process patient orders, assist with customer and product issues, document concerns, and maintain a clean, well-stocked workstation. They follow company policies and procedures and work with managers, shift supervisors, and the leader on duty to support customers and resolve issues. Depending on business needs, associates may also help with delivery duties or online order processing. The position offers flexible hours based on store needs, may involve up to 40 hours per week, and requires availability for evenings, weekends, holidays, and after-hours business needs.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication skills.
Ability to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and meet the stated sensory and functional requirements.
For delivery-driver duties, a valid driver's license and clean driving record are required.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service, appropriate behaviors, and product knowledge.
Educate customers about cannabis products, their benefits, and potential side effects.
Facilitate customer purchases in accordance with state regulations.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to find solutions.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform additional tasks assigned by management and additional team duties as needed.
When needed as a delivery associate, follow company policies and procedures for delivery duties.
When providing online support, help process all online orders, including deliveries, within a two-hour timeframe.