Dispensary Associate - Part Time

Trulieve•Orlando, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The associate must understand a range of products and their effects, facilitate purchases in accordance with state regulations, and provide an exceptional customer experience. This part-time role is based in a dispensary; remote work is not available. The position pays $15 per hour and is also eligible for tips, with work of up to 25 hours per week. Hours are flexible according to store needs, with availability required for evenings, weekends, holidays, and after-hours business needs. A comprehensive benefits package, including paid time off, is offered. Employees may be asked to perform additional team tasks as needed, including delivery associate duties or online order support. Delivery duties require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High-school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and the ability to communicate with all levels of management and staff while maintaining confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English proficiency sufficient to communicate effectively, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record are required.
Must be available to work evenings, weekends, and holidays, with flexible hours based on store needs.
Must be able to move intermittently, see and hear or use prosthetics that enable these senses to function adequately, function independently, and work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Constantly move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe and inspect details at varying ranges; and operate computing devices.
Frequently manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift, carry, or position up to 50 pounds, ascend and descend stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Occasionally remain seated.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
As needed, perform delivery associate duties, including following company policies and procedures; delivery-driver duties require a valid driver's license and clear driving record.
As needed, support online operations by processing online orders, including deliveries, within a two-hour timeframe.