Dispensary Associate - Part Time

Trulieve•Plantation, FL

3d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by explaining product benefits and potential side effects. Associates need product knowledge to help customers understand products and their effects while providing excellent service. The role facilitates customer purchases in accordance with state regulations and provides an exceptional customer experience. This is a part-time retail position at Trulieve. Work hours are flexible according to store needs, up to 25 hours per week, with availability required for evenings, weekends, holidays, and after-hours work based on business needs. The position pays $15.00 per hour and is eligible for tips. A comprehensive benefits package, including paid time off, is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism; ability to communicate with all levels of management and staff and maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Must be able to move intermittently throughout the workday, see and hear adequately (with prosthetics if needed), function independently, and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
For delivery duties, must have a valid driver's license and a clean driving record.
Physical demands include frequent movement throughout the facility, including confined spaces; communicating sensitive information; observing details at varying ranges; operating computing devices; manipulating objects of varying sizes and weights; pushing, pulling, lifting, carrying, or positioning objects up to 50 pounds; using stools, ladders, or steps; and crouching, stooping, kneeling, or crawling. The role occasionally requires sitting.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver elevated patient service standards and demonstrate product knowledge to provide the TruExperience.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Help customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by management.
When needed as a delivery associate, follow Trulieve policies and procedures; the delivery role requires a valid driver's license and a clear driving record.
When needed as online support, help process online orders, including deliveries, within a two-hour timeframe.