Dispensary Associate - Part Time

Trulieve•Newnan, GA

8d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role facilitates purchases in accordance with state regulations while providing an exceptional customer experience and patient service. Associates prepare and process orders, support customers with product or device issues, and work with store leadership to resolve and document customer concerns. The position is part-time, averages 20 hours per week, and offers flexible hours based on store needs. Availability for evenings, weekends, and holidays is required. Employees may also be asked to perform delivery-associate or online-support tasks as needed. The role pays $14.25 per hour and is eligible for tips; salary is commensurate with experience. A comprehensive benefits package including paid time off is offered.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal and communication skills, both verbal and written.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Must pass a comprehensive background record check.
Must be available to work evenings, weekends, and holidays.
Must be available to work an average of 20 hours per week and after hours based on business needs.
For delivery-driver duties, must possess a valid driver's license and a clean driving record.
Must be able to move intermittently, see and hear (or use prosthetics enabling these senses), function independently, and work effectively with residents, personnel, and support agencies.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, coworkers, and patients, showing empathy and compassion.
Deliver elevated patient service through product knowledge and professional service behaviors.
Educate customers about cannabis products, their benefits, and potential side effects.
Facilitate customer purchases in accordance with state regulations.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with management to find solutions.
Document customer issues and concerns on customer profiles.
Maintain a clean, well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When assigned delivery-associate duties, follow company policies and procedures; a valid driver's license and clear driving record are required.
When assigned online-support duties, help process online orders, including deliveries, within a two-hour timeframe.