Dispensary Associate-Part Time

Trulieve•Niceville, FL

10d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by educating them about products, benefits, and potential side effects. The role facilitates customer purchases in accordance with state regulations while providing excellent, compassionate service and an exceptional customer experience. Associates prepare and process patient orders, maintain product knowledge, support customers with product or device issues, and work with store leadership to resolve concerns. They may also be asked to perform additional team duties, including delivery associate or online support tasks, as needed.

Requirements

High school diploma or equivalent, and experience in this or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism; ability to communicate with all levels of management and staff and maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
A valid driver's license and clean driving record are required to fulfill delivery driver duties.
Must pass a comprehensive background record check.
Ability to move intermittently during the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, and steps, and crouch, stoop, kneel, or crawl.
Must be available for flexible hours based on store needs, including evenings, weekends, and holidays, and for after-hours needs based on business requirements.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service, professional behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to find solutions to customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
As needed, perform delivery associate duties, following company policies and procedures; a valid driver's license and clear driving record are required for this role.
As needed, assist with processing online orders, including deliveries, within a two-hour timeframe.