Dispensary Associate - Part Time

Trulieve•Bristol, CT

6d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The associate must be knowledgeable about a range of products and their effects, provide excellent customer service, and facilitate purchases in accordance with state regulations while delivering an exceptional customer experience. The position is part-time, works up to 25 hours per week, and may require availability after hours based on business needs. Hours are flexible depending on store needs, with evening, weekend, and holiday availability required. The role may also involve delivery and online-order support duties as needed.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 years of age in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to uphold strict confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, and support agencies, including people who are ill, disabled, elderly, emotionally upset, or at times hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe and inspect details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull objects up to 50 pounds, and lift, carry, and position objects up to 50 pounds.
Ability to ascend and descend stools, ladders, and steps, and to crouch, stoop, kneel, or crawl.
Availability to work evenings, weekends, and holidays, and after hours based on business needs.
Ability to pass a comprehensive background record check.

Nice To Haves

Prior experience, preferably in retail and/or customer service.
A valid driver's license and clean driving record to fulfill the delivery driver role.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management, including additional team tasks as needed.
When assigned delivery duties, follow Trulieve policies and procedures for delivery associates.
As online support, assist with processing all online orders, including deliveries, within a two-hour timeframe.