Dispensary Associate - Part Time

Trulieve•Weston, WV

8d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service, and facilitates purchases in accordance with state regulations while providing an exceptional customer experience. This is a part-time position averaging 20 hours per week, with flexible hours depending on store needs. The associate must be available to work evenings, weekends, and holidays, and may be asked to perform additional team duties, including delivery or online-order support as needed.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Meet the minimum age requirement: 21 years old, or 18 years old in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varied seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, discretion, and ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English communication skills; ability to operate electronic equipment such as computers and laptops, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties, including moving intermittently throughout the workday and working effectively with people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to pass a comprehensive background check.
Availability to work evenings, weekends, and holidays; must be available on weekends.
For delivery-driver duties, a valid driver's license and clean driving record.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, coworkers, and patients, demonstrating empathy and compassion.
Deliver elevated patient service through strong service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders accurately and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience.
Assist customers with product or device issues and work with management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other duties assigned by management and additional team tasks as needed.
When assigned delivery-associate duties, follow applicable Trulieve policies and procedures and meet driver requirements.
When assigned online-support duties, help process online orders, including deliveries, within a two-hour timeframe.