Part Time Dispensary Associate

Maitri Medicinals•Annville, PA

9d•$16 - $17

About The Position

Maitri Medicinals is seeking a part-time Dispensary Associate trained in the core competencies of Patient Intake, Patient Advisor, Fulfillment, Fast Track, Patient Service, Sales Floor, Surveillance, and Housekeeping. The role supports patients and caregivers through compassionate service, compliant transactions, order fulfillment, education about medical marijuana products, and a clean and organized dispensary environment. The associate greets and registers patients, caregivers, and visitors; verifies authorized facility access; helps new patients with paperwork; and uses internal communications to coordinate visitor movement with pharmacy, security, and other team members. The associate completes sales transactions and required paperwork, follows cash-management policies, and uses state-mandated systems to check orders and prevent purchases from exceeding recommended limits. Duties also include filling and scanning orders, responding to calls and order questions, assisting patients with online menu orders and wayfinding, monitoring surveillance feeds for unsafe or unlawful activity, and helping maintain facility cleanliness. Maitri Medicinals is a Pennsylvania-based organization focused on high-quality medical marijuana products, compassionate patient care, patient education, and community outreach. The company states that employees may earn up to $1.00 in merit-based raises during their first year, with performance evaluations at six and twelve months.

Requirements

Demonstrate empathy and a passion for serving patients in need.
Excellent communication skills.
Ability to thrive in a teamwork environment.
Must be at least 18 years of age.
Must pass state and federal criminal background checks.
Must successfully complete a two-hour online instructional course.
Basic math skills.
Proficiency with technology.
Willingness to work a flexible schedule, including nights and weekends.
Ability to stand for long periods of time.
Ability to lift moderate weights up to 35 pounds.
Comfort with being under constant video surveillance.

Nice To Haves

Customer service and/or retail experience.

Responsibilities

Greet and register patients, caregivers, and visitors, and ensure only approved persons enter the facility.
Register patients and caregivers in the state-mandated electronic tracking system and assist new patients with required paperwork.
Prevent diversion by ensuring purchases do not exceed patients’ recommended limits.
Communicate new-patient and visitor movement to pharmacy, security, and other team members using the internal communication system.
Keep the check-in area, lobby, patient area, sales floor, and fulfillment area organized and free of clutter.
Complete sales transactions with patients and caregivers, follow cash-management policies, and ensure required paperwork is completed correctly.
Use state-mandated point-of-sale software and confirm that filled orders match orders placed through the menu ordering platform.
Complete and fill orders placed through the menu ordering platform, and scan them into the point-of-sale software to ensure order accuracy and inventory accuracy.
Answer phone calls about product information, order placement, changes, and cancellations.
Maintain knowledge of medical marijuana products and educate and advise patients and caregivers about product types, methods, and effectiveness.
Help patients place orders through the menu ordering platform.
Assist patients with wayfinding, including directions to the onsite pharmacist team, order pickup, ATM, and CanPay options; educate patients about products and accessories.
Monitor computer-based surveillance systems, watch for unlawful or unsafe activity, and inspect the grounds for possible hazards.
Assist with general housekeeping throughout the facility.