Dispensary Associate - Part time

Trulieve•Tampa, FL

9d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service, and its primary function is to facilitate purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time, pays $15.00 per hour, and works up to 25 hours per week. Hours are flexible depending on store needs, with availability required for evenings, weekends, holidays, and after-hours business needs. The role may also involve additional delivery-associate or online-support tasks as needed.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently during the workday; see and hear adequately, with prosthetics if needed; function independently; and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
For delivery-driver duties, must have a valid driver's license and a clear driving record.
Must be available to work evenings, weekends, and holidays; hours may include after-hours availability based on business needs.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver elevated patient service through strong service behaviors and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform additional tasks assigned by management, including possible team crossover duties.
When needed as a delivery associate, follow applicable policies and procedures and fulfill delivery duties.
When needed as online support, process online orders, including deliveries, within a two-hour timeframe.