Dispensary Associate - Part time

Trulieve•Lutherville, MD

9d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchases by educating them about product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time, works up to 25 hours per week, and has flexible hours based on store needs, including evenings, weekends, and holidays. The associate may also be asked to perform delivery-associate or online-support tasks as needed.

Requirements

High-school diploma or equivalent and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and discretion, including the ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English proficiency and ability to operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
Ability to meet the mental and physical demands of the role, including moving throughout the workday and working effectively with people who may be ill, disabled, elderly, emotionally upset, or hostile.
Must pass a comprehensive background record check.
Must be available for flexible hours, including evenings, weekends, and holidays; the role may require availability after hours based on business needs.
A valid driver's license and clean driving record are required if fulfilling the delivery-driver role.
Physical capability to traverse the facility, communicate and observe details, operate computing devices, manipulate objects, push, pull, lift, carry, and position objects up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients and provide elevated patient service, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer issues.
Document customer issues and concerns in the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When assigned delivery-associate duties, follow company policies and procedures for delivery work; a valid driver's license and clear driving record are required.
When assigned online-support duties, help process online orders, including deliveries, within a two-hour timeframe.