Dispensary Associate - Part Time

Trulieve•Davenport, FL

11d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires knowledge of products and their effects, along with excellent customer service. Associates facilitate customer purchases in accordance with state regulations and provide an exceptional customer experience. The position is part-time, works up to 25 hours per week, and offers flexible hours based on store needs, including availability for evenings, weekends, holidays, and after-hours work based on business needs. Pay is $15.00 per hour, and the role is eligible for tips.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with management and staff, and ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery driver duties, a valid driver's license and clean driving record are required.
Ability to move intermittently during the workday, function independently, and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Availability to work flexible hours according to store needs, including evenings, weekends, and holidays.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When assigned delivery associate duties, follow Trulieve policies and procedures; a valid driver's license and clear driving record are required for delivery driving.
When assigned online support duties, help process online orders, including deliveries, within a two-hour timeframe.