Dispensary Associate - Part Time

Trulieve•Port Saint Lucie, FL

6h•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them on product benefits and potential side effects. The role requires product knowledge and excellent customer service, and its primary function is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. This is a part-time retail position working up to 25 hours per week. Hours are flexible depending on store needs, and the associate must be available for evenings, weekends, holidays, and after-hours work based on business needs. The associate may also be asked to assist with delivery associate or online support duties as needed.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and ability to communicate with all levels of management and staff while maintaining confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery driver duties, a valid driver's license and a clear driving record are required.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push, pull, lift, carry, and position objects up to 50 pounds, climb stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Availability for flexible hours, including evenings, weekends, holidays, and after-hours work as business needs require.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When assigned delivery associate duties, follow Trulieve policies and procedures and meet the stated driver requirements.
When assigned online support duties, help process online orders, including deliveries, within a two-hour timeframe.