Dispensary Associate - Part Time (Temporary)

Trulieve•Phoenix, AZ

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis journey by educating them about product benefits and potential side effects. The role requires knowledge of products and their effects, and a commitment to excellent customer service. The primary function is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. The position may also involve delivery-driver and online-order support tasks as needed.

Requirements

High-school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively both without supervision and as part of a team.
Professionalism, business sense, and discretion when communicating with management and staff and handling confidential information.
Ability to understand and follow written and oral instructions, and interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move throughout the workday, see and hear adequately (with prosthetics if needed), function independently, and work effectively with residents, personnel, and support agencies, including people who may be ill, disabled, elderly, emotionally upset, or hostile.
Physical ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Frequently manipulate objects of varying sizes and weights, push, pull, lift, carry, or position objects up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Availability to work flexible hours based on store needs, including evenings, weekends, and holidays; availability after hours based on business needs.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, and show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, professional behavior, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders accurately, efficiently, and promptly.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Help customers with product or device issues and collaborate with leadership to resolve customer concerns.
Document customer issues and concerns on the customer's profile.
Maintain a clean, well-stocked workstation throughout the shift.
Perform additional team tasks as assigned by management, including possible crossover duties such as delivery support.
For delivery-associate duties, follow Trulieve policies and procedures; a valid driver's license and clean driving record are required.
For online support, help process all online orders, including deliveries, within a two-hour timeframe.