Dispensary Associate - Part Time (Temporary)

Trulieve•Glendale, AZ

5d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The associate must know the products and their effects, provide excellent customer service, and facilitate customer purchases in accordance with state regulations while delivering an exceptional customer experience. This temporary period of employment should not exceed six months. The role is part-time, works up to 25 hours per week, and may require availability after hours based on business needs. Pay is $15.15 per hour, and the position is also eligible for tips.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery driver duties, a valid driver's license and clean driving record are required.
Ability to move intermittently throughout the workday, see and hear adequately (or use prosthetics that enable these senses), function independently, and work effectively with residents, personnel, and support agencies.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull objects up to 50 pounds, lift, carry, and position objects up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Availability for flexible hours based on store needs, including evenings, weekends, and holidays.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks as assigned by management.
When needed as a delivery associate, follow Trulieve policies and procedures; a valid driver's license and clear driving record are required for the delivery role.
When needed for online support, help process all online orders, including deliveries, within a two-hour timeframe.