Dispensary Associate - Part Time (Temporary)

Trulieve•Tucson, AZ

10d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, strong customer service, and facilitating purchases in accordance with state regulations. Associates may also support online orders and delivery-related tasks as needed. This is a temporary, part-time position working up to 25 hours per week. Hours are flexible based on store needs, with availability required for evenings, weekends, and holidays. The role may also require availability after hours based on business needs. The position pays $15.45 per hour and is eligible for tips. A comprehensive benefits package, including paid time off, is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently and as part of a team in a dynamic, fast-paced environment.
Excellent interpersonal and communication skills, including effective verbal and written communication.
Professionalism, business sense, and discretion, including the ability to maintain confidentiality.
Ability to understand and follow written and oral instructions.
Ability to communicate in conversational English, operate electronic equipment such as computers and laptops, understand safety procedures, and use telecommunication devices.
Must have the mental and physical capacities necessary to perform the job duties.
Must pass a comprehensive background record check.
For delivery driver duties, must have a valid driver's license and a clean driving record.
Must be able to move intermittently, see and hear or use prosthetics that enable these senses to function adequately, function independently, and work effectively with residents, personnel, and support agencies.
Must be able to work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients and deliver elevated patient service through strong service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to improve the customer experience.
Help customers with product or device issues and work with leadership and management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
Assist with processing online orders, including deliveries, within a two-hour timeframe.
Perform delivery associate duties and follow applicable Trulieve policies and procedures when assigned.