Dispensary Associate - Part Time (Temporary)

Trulieve•Phoenix, AZ

4d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The position may also involve supporting online orders and, when needed, delivery-associate duties. This is a temporary, part-time position working up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently, demonstrate flexibility and personal integrity, and work effectively with residents, personnel, and support agencies.
Ability to work with ill, disabled, elderly, emotionally upset, and sometimes hostile people.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift, carry, or position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks assigned by management, including additional team duties as needed.
When assigned delivery-associate duties, follow Trulieve policies and procedures for delivery associates.
As online support, assist with processing all online orders, including deliveries, within a two-hour timeframe.