Dispensary Associate - Part Time (Temporary)

Trulieve•Sierra Vista, AZ

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in accordance with state regulations while creating an exceptional customer experience. This is a temporary, part-time retail position with flexible hours based on store needs, up to 25 hours per week. Employees may also be asked to perform additional delivery-associate or online-support duties as needed. The position pays $15.15 per hour and is eligible for tips. Paid time off is included in a comprehensive benefits package.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and the ability to communicate with all levels of management and staff while maintaining confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English proficiency and ability to operate electronic equipment, including computers and laptops, comprehend safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record are required.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver elevated patient service and demonstrate strong product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
As needed, perform delivery-associate tasks, including following company policies and procedures; a valid driver's license and clear driving record are required for this work.
As needed, help process online orders, including deliveries, within a two-hour timeframe.