Dispensary Associate

Texas Original•Houston, TX

About The Position

The Dispensary Associate supports dispensary operations and serves as a primary point of contact for patients. The role calls for an organized, detail-oriented, self-motivated person who can work independently and as part of a team while following strict accuracy, compliance, and security protocols. The associate provides welcoming, personalized service, responds to patient questions and concerns, and represents Texas Original through interactions in person, by phone, and by email. The position also handles order processing and fulfillment, prescription verification, product picking and packing, inventory records, and point-of-sale transactions. The associate follows applicable HIPAA and state and local cannabis regulations, supports inventory control and audits, and contributes ideas to improve workflows and service. The posting also describes leading, training, scheduling, delegating, and monitoring team members.

Requirements

Ability to ensure fulfillment activities comply with HIPAA and local and state cannabis regulations.
High standards for order accuracy, compliance documentation, and inventory audits.
Strong organizational skills for managing inventory, tracking orders, and ensuring accurate fulfillment.
Experience with point-of-sale systems and digital inventory platforms.
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
Proven ability to lead, train, and motivate team members.
Ability to delegate effectively, schedule work, and monitor performance.
Ability to troubleshoot supply-chain or inventory issues.
Comfort navigating high-stress situations, including regulatory inspections, shipment delays, and system errors.
Ability to lift 40 pounds and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.
Strong customer service, communication, organization, and attention-to-detail skills.
Ability to work independently and as part of a team and follow strict protocols.

Responsibilities

Welcome and engage patients, provide personalized recommendations and solutions, and build customer relationships.
Handle patient issues and complaints professionally, escalating them when appropriate and keeping patient retention in mind.
Follow state and company inventory-control procedures and vendor delivery procedures to minimize loss.
Use point-of-sale systems to create patient profiles, complete transactions, and provide customer service.
Gather patient feedback and communicate questions or concerns to the appropriate departments.
Help potential patients understand the Compassionate Use Program and how to become a Texas Original patient.
Comply with dispensary policies and applicable state and local regulations, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
Interact with customers by phone, email, and in person to answer inquiries and resolve order, shipment, and account-management issues.
Process online orders and assist customers with phone orders, including providing product information, pricing, and availability.
Complete daily order fulfillment tasks in accordance with regulatory standards.
Maintain accurate inventory records and fulfillment practices.
Verify prescriptions, pick products, and pack orders accurately and compliantly.
Contribute to the team environment and company advancement, including identifying workflow improvements.
Lead, train, motivate, delegate to, schedule, and monitor team members.
Troubleshoot supply-chain and inventory issues and navigate inspections, shipment delays, and system errors.
Perform other duties as assigned.