Dispensary Associate - Part Time

Trulieve•Deerfield Beach, FL

1d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, sharing product knowledge, and providing excellent customer service. The role facilitates customer purchases in accordance with state regulations while delivering an exceptional patient experience. Associates may also be asked to support delivery or online-order processing as needed. This part-time position works up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours work based on business needs. Pay is $15.00 per hour, and the position is eligible for tips.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work without supervision and as part of a team.
Professionalism, business sense, and ability to communicate with management and staff while maintaining confidentiality and discretion.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English and ability to use computers, laptops, and telecommunications devices, and understand safety procedures.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background check.
Ability to move intermittently throughout the workday, function independently, and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Physical ability to traverse the facility, including confined spaces; communicate and exchange information; observe details at varying ranges; and operate computing devices.
Frequently manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, climb stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Occasionally remain seated.
Availability to work flexible hours, including evenings, weekends, and holidays, and after hours as business needs require.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver elevated patient service and demonstrate product knowledge in support of the TruExperience.
Assist managers and shift supervisors with returns according to company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and collaborate with leadership to resolve customer issues.
Document customer issues and concerns on customer profiles.
Keep the workstation clean and well stocked throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
As needed, fulfill delivery-associate duties, including following company policies and procedures; a valid driver's license and clear driving record are required for delivery work.
As needed, help process online orders, including deliveries, within a two-hour timeframe.